Sri Lanka has long since been a hub for all things technology and software outsourcing, thanks to its expert pool of English-speaking talent, affordable rates, and convenient offshoring models. With teams essentially becoming extensions of the client’s own in-house teams, Sri Lanka’s IT workforce has been a top choice for businesses around the world, large and small, for delegating IT and software development operations without any stress.
With AI taking the world by storm, these IT and software outsourcing companies are now transforming to embrace everything from model training and prompt tuning, to large-scale custom AI development across a variety of use cases.
In this article, we shed light on what the Sri Lankan AI development market can offer, as well as how companies can choose the right AI development partner for their own needs and pain points.
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While exact offerings can differ based on need and pain points, leading AI companies should be able to cater to the following:
Model training and development involves custom training models with large amounts of data, to supply predictive analytics and generative AI. Prompt tuning, a significant component for generative AI tools, is also honed as part of model training efforts.
With custom model training at its base, chatbots are equally customised depending on the client’s industry, its customers’ typical journeys across various digital channels, as well as any compliance obligations. These chatbots may also be integrated with omnichannel CRM systems, to help consolidate correspondence from multiple communication channels, while also offering intelligent summaries and recommendations to agents on a real-time basis.
Predictive analytics is one of AI’s most common use cases, which processes vast amounts of historical data to deliver accurate predictions. Contextual recommendations and future trends can also be sought for queries stemming from existing data, as predictive analytics tools are capable of safely extrapolating from historical data.
Think of ChatGPT and Perplexity, but customised and privatised for proprietary use. AI companies can customise generative AI tools for businesses based on their specific industry needs, while also enabling them to stay compliant by keeping their data private.
AI development companies abound the world over – especially those that deliver technology outsourcing services to their clientele. So what makes Sri Lanka different? Apart from delivering cost-efficient services without compromising on quality of talent, Sri Lankan AI development companies continue to excel for all things technology, thanks to their drive of being in constant lockstep with what’s trending.
Here are some reasons that make Sri Lankan AI development companies a worthwhile option – for clients across both emerging and established markets.
Software and IT outsourcing has been one of Sri Lanka’s biggest exports, and it’s not slowing down – especially with the introduction of AI on a mainstream level. Sri Lanka’s tech workforce, while based and operating locally, has always been on the receiving end of international exposure, with most always staying up-to-date with what’s trending academically, but more so through hands-on and practical experience gained via serving international markets.
The Sri Lankan tech workforce has a reputation for being versatile enough to meet demands – and for good reason. With experts being fluent in English as well as culturally assimilative, clients are able to collaborate with greater ease, and with context applied at every stage of development.
Soft skills matter just as much as hard skills, and Sri Lankan IT workers present a hard working ethic, with many dedicated teams also being available across specific time zones should the client demand it. This has been especially beneficial for managed cyber security services, where teams are available round-the-clock for monitoring purposes, despite being halfway across the world.
As always, the Sri Lankan technology outsourcing space is big on cost savings, minus any compromise on quality of deliverables. Likewise, AI development from these companies is no exception, and clients can be assured that the best IT outsourcing companies are capable of delivering excellence in service, while keeping compliance in mind for your business’s AI requirements.
Be it in Sri Lanka or beyond, leading AI companies share a few similar traits, which include (but aren’t limited to):
Being aligned to business problems and objectives at all times is a hallmark characteristic of an AI development company that is reliable. Instead of focusing on innovation alone, top AI development companies align their entire team towards the mutual goal of fixing problems or meeting objectives that are of concern to the business.
When liaising with a prospective AI development company, asking the following questions can help you and your team determine whether they are truly oriented towards business pain points and use cases:
Although applying the latest technology is what is typically expected from a software or AI development company, doing what is necessary based on business needs is what distinguishes average technology outsourcing companies from those that are strategic and truly business-oriented.
In other words, if a problem is best solved without the use of AI, reliable technology outsourcing companies won’t be afraid to suggest the same to their clientele.
A reliable AI development company is going to strike the right balance between using the newest technologies, and using what is relevant for the business. Sometimes, a simple solution is what’s needed to fix a problem. If your AI development partner is open to embracing this without forcing the implementation of cutting-edge technologies in the name of innovation, you can rest assured that you have a reliable partner on your hands.
Seeking and partnering with an AI development company is a sensible step for any business, as AI-powered technologies can enable automated workflows and intelligent recommendations, irrespective of use case, industry, or constraint.
If you currently do not have an AI development partner, sourcing one is the first step – something that needs to be done with thorough assessments and pilot projects, in order to determine long-term suitability.
With Sri Lanka being a hub for expert AI development companies, businesses across the world can consider technology outsourcing agencies in the island that not only deliver cutting-edge innovation, but are also replete with the soft skills needed to communicate and collaborate effectively.
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