QUALITY POLICY

At E-Futures Private Limited; we are dedicated to delivering high-quality, innovative IT solutions that meet or exceed customer expectations. We achieve this through a robust Quality Management System (QMS) aligned with ISO 9001:2015, which supports our commitment to continuous improvement, customer satisfaction, and operational excellence.

Our Commitments:

  • Customer Focus: We prioritize understanding and meeting customer requirements, ensuring that our solutions are tailored to their needs and exceed their expectations.
  • Leadership: We fosters a quality-driven culture, ensuring that our quality objectives align with our strategic direction and are communicated effectively throughout the organization and required resources are provided.
  • Engagement of People: We value our employees and ensure they are skilled, motivated, and empowered to contribute to the quality and success of our operations.
  • Process Approach: We manage our activities as interconnected processes, ensuring efficiency and consistency in delivering high-quality services.
  • Improvement: We are committed to continually enhancing our QMS, identifying opportunities for improvement, and adapting to changes in customer needs and market demands.
  • Evidence-Based Decision Making: We base our decisions on the analysis of data and performance metrics, ensuring effective and informed actions.
  • Relationship Management: We build strong, mutually beneficial relationships with our customers, suppliers, and stakeholders, ensuring transparency and trust in all interactions.

This Quality Policy is regularly reviewed to ensure its relevance and effectiveness in supporting our commitment to excellence. It is communicated to all employees and stakeholders, serving as the foundation of our quality objectives and initiatives.

Quality Objectives

  • Achieve a customer satisfaction rate of 75% or higher.
  • Maintain a rework/defect effort rate of less than 25%. (Time spent on development vs time spent on rework)
  • Continuously improve our processes to reduce delivery times of repetitive tasks by 5% annually.
  • Ensure 100% compliance with all relevant regulatory and contractual requirements.