Home to some of the top software companies in Sri Lanka, Sri Lanka has long since been on the map for numerous businesses the world over, Boasting of a highly versatile work culture and teams that are easy to scale, the island nation has much to offer – even to the smallest and most boutique of businesses.
With customer demand signalling the need for products and services that are either niche, instant or both, many businesses are left scrambling; unless they don’t meet demands, they could probably lose their customers to their competition. Delegating software development and/or other IT-related services to an IT outsourcing company may not only reduce costs, but also afford businesses a high calibre of skilled talent for adopting advanced technologies, such as AI.
In this article, we pay special focus to the IT industry in Sri Lanka, and highlight three major reasons why IT outsourcing in Sri Lanka is a worthwhile endeavour. Additionally, we offer a brief yet step-by-step guide on how to choose the right IT outsourcing partner for your business. This guide is evergreen and universal, which means it is relevant for selecting the right IT outsourcing company – irrespective of location.
So read on to know more!
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While Sri Lankans in general are renowned for their hospitality, Sri Lankan IT workers are especially renowned for their endless flexibility in terms of schedules and time zones. Furthermore, most workers in the country’s IT industry are fluent in English, and can communicate with confidence.
This makes liaising with Sri Lankan IT companies easy and efficient, thereby giving any company of any size the leverage to partner based on their unique requirements.
Sri Lankan IT companies may not be at the fore just yet for supplying allied services such as SEO and marketing to its clientele, but other services such as cybersecurity and cloud management can be facilitated either directly, or through third-party service providers. Managed cybersecurity services that are usually offered via a Security Operations Centre (SOC) are now slowly gaining traction among clients, owing to the importance of safeguarding identities, access and network perimeters across the organisation.
On the other hand, monitoring cloud infrastructure and the costs associated with utilising cloud resources are now delivered via IT outsourcing partners directly, as they are already responsible for purchasing and using various cloud resources for their clients’ projects. Other allied services include AI model building and training – something that numerous Sri Lankan developers have developed a deep interest in, especially for use cases pertaining to predictive analytics and chatbots.
Despite being tucked away down south within the Indian subcontinent, the small island nation of Sri Lanka is home to an IT industry that is buzzing with workers who are highly enthusiastic about what’s to come next. Local seminars and conferences abound to gather those who are part of the IT industry to discuss ideas, concerns and everything else in between, for not just offering possible solutions, but also to inspire many with going the extra mile.
Furthermore, many developers, designers and software quality assurance experts are constantly improving their knowledge of trending topics as well as their skills to embrace roles that are more challenging. This, in turn, tends to offer businesses that are looking to outsource IT operations to Sri Lanka a pool of talent that is diverse yet advanced in terms of skill-sets, making this a major win-win for both businesses and IT workers in the country.
Whether you are looking to outsource your software development or any other IT needs for the first time, or are keen on partnering with another IT service provider to delegate a different set of tasks, it is imperative to keep your objectives at the forefront. In order to do this, gather relevant members from your team to surface any problems, as well as understand what goals need to be achieved.
Feel free to ask any or all of the below questions, to help ‘break the ice’ on your IT requirements:
It’s quite possible that your discussions may branch off with other related questions, based on the feedback that your team provides. Whatever is surfaced, gather all of this into a brief, that shall then serve as your primary point of reference.
Once you’ve selected your IT outsourcing partner of choice whether it’s through the recommendation of someone you trust or via inquiries from the web, it is nonetheless important to offer smaller, bite-sized goals that can be easily monitored. This way, any mistakes that may occur during initial deliverables can be rectified, and outsourcing teams can be directed based on what your organisation’s standards are.
Establish relevant KPIs that not only monitor the efficiency of your software development life cycle, but also other key objectives from a business standpoint such as sales, revenue, engagement and customer retention. While establishing KPIs is best done before your software development process begins, finalising them after is better than having none at all to measure.
Monitoring these and iterating your software development project can help deliver results and growth, as all team members can identify what is working, what isn’t, and what needs to be modified in order to achieve success.
The IT landscape in Sri Lanka is large and lively, compared to the country’s miniature size. With a workforce that embraces schedules across multiple time zones, a high rate of English literacy among IT workers, and a constantly evolving culture of learning, businesses who choose to outsource their IT operations to Sri Lanka have a talent pool that is highly skilled yet dynamic at the same time.
Selecting the best IT outsourcing company in Sri Lanka also follows the same process as that of selecting a partner anywhere else; assessing your business objectives, starting with small goals and measuring what you’ve delivered are universal yet highly effective steps for selecting an IT outsourcing company for your business needs, no matter how niche they may be.
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